FAQ

We accept Shopify payment, Google Pay, Apple Pay, Discover, Diners Club Visa, MasterCard, American Express, JCB, and PayPal for payments on the website.

Absolutely, I'd be happy to assist you in finding the best product for your needs. Please feel free to send us an email with details about what you're looking for, and I'll review your requirements and provide personalized recommendations.

Usually we ensure that the inventory of products on the shelves is sufficient, but the inventory of some customized products and sizes that exceed the logistics limit will be set to 0, or the price will be much higher than other sizes. If you have needs, please contact us to confirm product inventory or price.

Slight variations may occur in the items, even though efforts have been made to portray them accurately.
All measurements provided are approximate.
Color reproduction may not be exact due to the limitations of photographic processes or printing.
There may be minor color variations depending on screen calibration and settings.
As each product is hand-crafted, there is a possibility of slight variations in assembly and finishes from one pieceto another.
However, these minor variations do not affect the overall quality, craftsmanship, aesthetics, or functionality of theproduct.

If you experience a problem, big or small, then we want to hear about it. We are here to help so just drop us a line at support@feyran.com and we'll get back to you in a jiffy.

All payments made on the Feyran website are highly secure. Our website uses 128-bit SSL encryption and is PCI DSSLevel 1 certified.
This is the same level of encryption used by major banks to keep your information safe. Therefore, you can rest assuredthat any information submitted on our website is safe.

Yes, we do offer international shipping to many countries. During the checkout process, customers can select their country, and shipping costs and estimated delivery times will be provided accordingly.

We offer a variety of shipping options to cater to different customer preferences. Standard shipping is the most economical choice with a delivery time of 7 days, while expedited shipping provides a faster delivery option at an additional cost.

Yes, we do offer international shipping to many countries. During the checkout process, customers can select their country, and shipping costs and estimated delivery times will be provided accordingly.

Tracking the status of your order is easy. Once your order has been processed and shipped, you will receive a confirmation email containing a unique tracking number. You can use this tracking number on our website or the carrier's website to monitor the real-time status and location of your package.

We understand that circumstances may change. If you need to modify or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that orders are processed quickly to ensure prompt delivery.

We offer a variety of convenient payment methods to make your shopping experience seamless. Accepted payment methods include major credit cards.

Our return policy is designed to ensure customer satisfaction. If you're not completely satisfied with your purchase, you can return the item within 30 days of receiving it for a full refund.

Initiating a return is simple. Log in to your account on our website, go to the order history section, and select the item you wish to return. Follow the provided instructions to generate a return authorization, and then ship the item back to us using the prepaid shipping label provided.

In most cases, return shipping fees are the responsibility of the customer. However, if the return is due to an error on our part, such as receiving a damaged or incorrect item, we will cover the return shipping costs. We recommend using our provided prepaid shipping label for hassle-free returns.

We stand behind the quality of our products and offer a 1-year warranty on all purchases. This warranty covers manufacturing defects and ensures that our customers receive items free from defects in materials and workmanship.

Product registration for warranty coverage is a straightforward process. Upon receiving your order, you will find detailed instructions on how to register your product on our website.

While our warranty is comprehensive, there are certain situations not covered. The warranty does not extend to damages caused by misuse, accidents, modifications, or unauthorized repairs.

Absolutely! We offer competitive wholesale pricing for customers interested in purchasing our products in larger quantities. Our wholesale pricing is tiered, meaning that the more units you order, the lower the per-unit cost. To inquire about our wholesale pricing and terms, please contact our dedicated wholesale team.

Our wholesale program has minimum order quantity requirements to ensure you receive the best possible pricing and to streamline the fulfillment process. The minimum order quantities vary depending on the product. For detailed information on minimum order quantities, product availability, and bulk pricing, please get in touch with our wholesale team.

No, we currently do not offer price matching.