Warranty Policy
Please note that this warranty policy applies only to purchases made directly through the Feyran official website.
If you purchased your product through an authorized reseller or distributor, please contact them directly for warranty service and support.
Every Feyran lighting product is backed by a hassle-free warranty. The specific warranty period for your product can be found in the documentation included with your order or by contacting our customer support team.
If your product develops an issue during the warranty period, please submit a Warranty Request and provide detailed information about the problem. Including your product model, order number, purchase date, and clear photos or videos of the issue will help us process your request more efficiently.
Before submitting a warranty claim, we recommend reviewing our FAQ section or checking the product manual for basic troubleshooting steps, as many common issues can be resolved quickly.
Thank you for choosing Feyran. We are committed to ensuring your lighting products perform reliably and meet your expectations.
How to File a Warranty Claim
To begin your warranty claim:
1. Contact Feyran Support
Request a Return Authorization (RA) number before sending your product.
2. Prepare Your Return Package
Please include the following items:
- Original purchase invoice or order confirmation
- Your RA number
- A detailed description of the issue
3. Ship Your Product
Send the unit (prepaid) to the address provided by our support team after your RA is approved.
Note: Please keep all original packaging until your warranty claim is fully processed, as it may be required during inspection.
